1. Order Cancellation Conditions
Orders for sportswear, sports equipment, and accessories can be canceled within 48 hours of their validation, provided they have not yet been shipped. In this case, you can directly contact our customer service to proceed with the cancellation. If the order has already been shipped or if more than 48 hours have passed since its confirmation, cancellation is no longer possible.
2. Cancellation Procedure
To request a cancellation, please contact our customer service by email or phone, providing your order number, proof of payment, and, if necessary, any other information that helps identify the transaction.
Our team will process your request upon receipt. If the cancellation is accepted, we will inform you of the decision and proceed with the refund within the allotted time.
3. Refund Procedure
After confirmation of your sports item order cancellation, we will process the refund within 1 to 5 business days. The refund will be made using the same payment method as used for the order (e.g., Visa, MasterCard). We commit to finalizing the process as quickly as possible after validation.
4. Contact
For any questions regarding the cancellation of sportswear, equipment, or accessories orders, you can contact our customer service through the following channels:
Store Name: MorphoFit Paris
Email: info@morphofit-paris.com
Customer Service Number: +33 7 61 08 70 85
Address: 35 Route de Versailles, 78560 Le Port-Marly, France
Opening Hours: Monday to Saturday, from 9:00 AM to 6:00 PM (CET)